Shipping information

Shipping information

Deliveries will be shipped as DHL parcels or, to dealers, optionally via the value parcel service (Wertversand). Unless otherwise expressly agreed, deliveries will in principle be made within 14 working days of receipt of payment. Individual orders and subscription deliveries will be shipped separately. Münze Deutschland reserves the right to group deliveries and invoices together individually.

Collector coins will be posted only after receipt of payment pursuant to the payment request sent to the customer or after collection of the invoice amount by direct debit and at the Seller’s risk. There will be no delivery obligation if the customer account has a negative balance. Cash payment on collection of the ordered coins and coin products is excluded. The customer may have the coins or coin products posted to another person (alternative product recipient).

The customer will bear the costs for shipping of the collector coins and the invoice or notification of direct debit collection. Unfortunately we are unable to deliver to PO box or Packstation addresses. Information on shipping costs can be found here.

From a product value of €55.01, our shipments are shipped with the additional “handover to named person only” remark: With the recorded delivery service, the parcel is handed over to the named recipient only, or a person appointed with a special postal authority by the recipient. For this, a valid personal ID card or passport must be presented. If coin shipment is not received by the customer within the postal storage period (currently 7 working days) the shipment will be returned to the Seller.

A repeat coin shipment will be made only after payment by the customer of the costs for a further delivery attempt. If a shipment is returned to the Seller three times, the delivery order will be canceled and the money amount already transferred by the customer will be reimbursed, minus the costs incurred by the Seller. The same applies if the coins notified to the customer are not requested again within eight weeks of a failed delivery attempt. At the time of the delivery attempts, the customer will be notified of the effects of failure to request the items again within 8 weeks or a return on the third delivery attempt. For international shipping, the Seller reserves the right to select similar shipping methods. The Seller can insist that the customer specify a suitable shipping method.