AGB

Terms and conditions

Shipments by Münze Deutschland are made under the respective valid GT&Cs. Changes shall be announced in particular in the “prägefrisch” customer magazine and here on the website. The respective valid version of the GT&Cs for Private Customers and Dealers is available here.

GT&Cs for Private Customers
GT&Cs for Dealers

You can find the detailed cancellation policy for private customers here.
Cancellation policy

Download GT&Cs

Download the current GT&Cs here as a PDF file.

GT&Cs for Private Customers (PDF, 185 KB)
GT&Cs for Dealers (PDF, 182 KB)

Complaints

Complaints/dispute settlement

Should you ever be unsatisfied with a delivery, please contact us directly at info@muenze-deutschland.de or by telephone on +49 (0) 961 3818 4400 or in writing to Münze Deutschland, Franz-Zebisch-Straße 15, 92626 Weiden, Germany. Münze Deutschland does not participate in dispute settlement procedures before a consumer arbitration board. The legislator has not formulated such obligation for Münze Deutschland. To prevent causing unnecessary costs, we therefore process complaints directly.

For general information and contact persons of the European Commission regarding out-of-court arbitration procedures, please go to http://ec.europa.eu/consumers/odr